Workplace Harassment Reporting Protocols Scenario
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Instructions: Read and analyze the scenario carefully and answer the succeeding questions.
Scenario 3: After the drill, the Safety Officer calls a meeting to discuss the right protocol of reporting as per SMS Manual, when crew members experience violence or harassment. The crews are given a task to identify the correct onboard protocols and procedures to respond effectively ensuring respect, fairness and a safe working environment in a given scenario. After a minor equipment fault, the senior engineer blames a cadet, shouting "useless" even though the cadet had no involvement. This becomes a running joke among crew. The cadet begins to withdraw and isolate. After the drill, the Safety Officer calls a meeting to discuss how to safely intervene in and report incidents of violence and harassment, following the onboard reporting protocols in the SMS Manual. The crews are tasked to list actions they can take to intervene safely and properly report such incidents.
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Step by Step Written Solution
In this scenario, we need to identify the correct onboard protocols for responding to and reporting incidents of harassment and bullying, based on a specific workplace situation involving a senior engineer and a cadet.
Incident Analysis & Reporting Protocol
Let's first identify the key features of the situation. A senior engineer publicly humiliated a cadet by shouting insults after an equipment fault they didn't cause. This behavior has continued as a running joke, leading to the cadet's isolation.
Incident Key Points
- Harassment: Shouting insults ('useless')
- Bullying: Continual 'jokes' by other crew
- Impact: Victim is isolating and withdrawing
According to standard Safety Management System manuals, the first step for anyone witnessing this is safe intervention as a bystander.
1. Safe Intervention
- Address the behavior calmly if safe to do so.
- Support the victim immediately to break the isolation.
Next, the incident must be reported. The protocol usually follows a chain of command, unless the superior is the one involved.
2. Reporting Protocols
- Internal: Report to a supervisor or the Safety Officer.
- Direct: If the supervisor is the aggressor, use the 'Open Door' policy to reach higher management.
Now, let's list the specific actions the crew should take to intervene and report this properly.
Recommended Actions & Procedures
First, witnessing crew members should stop participating in the 'running joke' and offer direct support to the cadet. This is critical for mental health.
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