Telephone Conversation Completion

Hi Berna, let's solve this dialogue question together. We need to find the best phrase to fill in the first blank of the telemarketing conversation.

Let's look at the context before the first blank. The customer asks to speak to a manager. The sales assistant says, Let me check for you, and followed by a request to the customer.

Look at the very next line. The customer responds with, Okay, thank you. This implies the assistant asked them to do something small, like waiting.

Now let's examine option A. He is not available. This doesn't make sense because the assistant just said they were going to check. We can't know he's unavailable yet.

Option B says: hang on a second. This is a common phrase used when asking someone to wait on the phone while you check something. This fits perfectly with the assistant's intention to check for the manager.