Telephone Communication Scenario
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3. Read the situation and answer the question. Imagine that you call a doctor's office to make an appointment. The secretary can't hear and understand you. She says: A) Sorry, the line is engaged. B) It's a bad line. Could you repeat, please? C) Hold on, please. I'll put you through. D) You dialed wrong number.
This question includes visual content: A smartphone graphic with a red question mark at the top. The screen displays text about calling a doctor's office for an appointment and the secretary not being able to hear the caller. Below the smartphone image are four multiple-choice options labeled A, B, C, and D.
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Hi Şükriye, let's look at this conversation practice together.
Understanding Telephone English
The situation describes calling a doctor's office. You are trying to make an appointment, but the secretary cannot hear or understand you clearly.
Let's evaluate the options. Option A, 'Sorry, the line is engaged,' means the other person is already on a call.
A: Line is busy.
Option B, 'It's a bad line. Could you repeat, please?' is used when there are audio problems and the person needs you to speak again.
B: Audio is poor, need repetition.
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