Ordering a Phone Conversation

Question

1. Sue reads the phone conversation below and she tries to correct its order. I. This is Gwen calling. Can you put me through to the doctor? II. Hi. Mrs. Brown's clinic. This is Miley speaking. How can I help you? III. Sorry, she is examining a patient right now. Do you have a message for her? IV. Yes, please. Could you ask her if it's possible to change my appointment date? V. Okay. I'll tell her your message when she is available and call you back to inform you. Which of the following should Sue change to put the phone conversation in the correct order? A) I and II B) I and IV C) II and III D) III and V

Solvi · Accepted Answer

Hello students. Today we are looking at a question from the English section of the entrance exam. We need to help Sue put this phone conversation in the correct order by finding which two sentences should be swapped. Let's read through the current sequence of the dialogue to see where it sounds unnatural. Do you notice something strange at the very beginning? Usually, the person answering the phone speaks first to identify the place of business. Currently, sentence one has Gwen asking to be put through before the clinic even identifies itself. Sentence two is the receptionist, Miley, answering with 'Hi, Mrs. Brown's clinic'. In a standard phone call, the receiver speaks first. So, sentence two should actually be the first sentence to start the conversation.

Ordering a Phone Conversation

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