Identifying Parts of a Complaint Email
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4. Study the complaint e-mail and write the parts of it. (Şikayet maili üzerindeki bölümleri yazınız.) (6x5=30p.)
To : tulip@municipality.gov
Subject : Complaint about an environmental issue
________________ : To Whom It May Concern,
________________ : I'm writing to let you know about an environmental problem in my neighborhood.
________________ : I hate to tell you that the open-air market causes serious problems for the residents of Tulip Street. At the end of the day, when the market is over, there is a lot of waste and mess left behind. To make matters worse, garbagemen collect the mess the next day. During the night, the residents of the area suffer from the terrible smell and unhealthy mess.
________________ : In order to solve this problem, you should first consider sending garbagemen to the area as soon as the market is over, and in the long-term, moving the open-air marketplace to another part of the city.
________________ : I expect that you will find a solution to this problem.
________________ : Sincerely,
Marina Thomas
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Hi Eylül, let's solve this together by identifying the standard components of a formal complaint email.
Parts of a Complaint Email
Let's look at the first blank before 'To Whom It May Concern'. This phrase is used to address the recipient formally.
Next, the sentence 'I am writing to let you know about an environmental problem' explains why the email is being sent. This is the opening statement or opening part.
The largest paragraph describes the specific issue with the open-air market and the trash. This provides all the details, so we call it the body of the email.
Then, the author suggests sending garbage collectors earlier or moving the market. These are proposed solutions, which we can label as suggestions or a call to action.
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