Dialogue Comprehension Question
Published:
1. Answer the question according to the dialogue below:
Jane : Hello! It is “American Cell”. How can I help you?
Mrs. June : Hi, I bought a mobile phone from your company two weeks ago, but I couldn’t use it because there is a problem with the Internet connection. I guess there is a problem with the phone’s software. I want to give it back.
Jane : Sorry to hear that. Can I have your name and surname please?
Mrs. June : Daisy June.
Jane : Thank you. Our team will get back to you in two days.
Mrs. June : Thank you.
Mrs. June calls “American Cell” to ____.
A) return a product
B) buy a new phone
C) ask questions about her mobile phone
D) solve the technical problems of the company
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Step by Step Written Solution
Hello everyone! Let's solve this reading comprehension question from the entrance exam. We need to find out why Mrs. June calls American Cell.
Reading Comprehension
Let's read the dialogue carefully. Jane is a CUSTOMER service representative at American Cell. Mrs. June is the customer.
Mrs. June says she bought a phone two weeks ago, but it has problems with the internet and software.
Mrs. June: 'I want to give it back.'
The phrase give it back is the most important part of her request. In business terms, when you give a purchased item back to a company, you are returning it.
Now, let's look at our options to see which matches Mrs. June's intention.
Evaluating Options
A) return a product
B) buy a new phone
C) ask questions about her mobile phone
D) solve the technical problems of the company
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