Customer Service Call Analysis
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9. Read the situation and answer the question. Kate is working for an international company as a call center worker. A customer Jenny called and said that she bought her smartphone two weeks ago, and its screen was broken after she dropped it. She asked whether it was under warranty or not. Kate said that they couldn't change it because the customer broke it. Which of the following does NOT Jenny say to Kate according to the situation above? A) I bought a smartphone two weeks ago, but I have a problem now. B) Hello, Kate is speaking from Global World Call Center. How can I help you? C) Can I change it by using the warranty? D) Unfortunately, I dropped the phone and broke its screen.
This question includes visual content: A photograph showing a young woman wearing a call center headset, smiling slightly, facing toward the right of the image.
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Step by Step Written Solution
Hi Güneş, let's look at this situation together and find the correct answer.
Identifying the Correct Option
The problem asks us to find which sentence Jenny would NOT say. We need to identify who is speaking in each option.
Analysis
- Scenario: Jenny calls the call center.
- Jenny: The customer.
- Kate: The call center employee.
Let's check option A. Jenny bought a phone and has a problem. This fits perfectly with the situation described.
Option A is something Jenny would say.
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